This was our first experience with filing a home insurance claim and hiring a contractor, so we were unsure of the process and nervous. Our project manager, Robert Bartusevicius, was very understanding and professional. He identified some items that were missing from our insurance adjuster's estimate and worked with our insurance company to have them added. He was present when the work was accomplished and made sure it was done right. When we had specific concerns, he made sure they were addressed to our liking. The roofing team was very efficient and did a great job. We would definitely hire Ridgid again.