Everything went smoothly. I have a daycare so Brian, my rep, had it worked out for them to work on the weekends so they wouldn't disturb my daycare kids and visited with me during nap times or after hours. They were really good about letting me know exactly when they would show up and what to expect. My favorite part was that I didn't have to contact my mortgage company. They took care of all the paperwork. They also came back and looked at any work I felt needed their attention and took care of it. I would recommend them to my friends and family.